Reformasi Administrasi Pelayanan Publik di Desa Banjar Kemuning Kecamatan Sedati Kabupaten Sidoarjo
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Abstract
This study aims to determine the Reform of Public Service Administration in Banjar Kemuning Village, Sedati District, Sidoarjo Regency. This study uses a qualitative descriptive approach method. The results of this study indicate that the Service in Banjar Kemuning Village has met the indicators of the theory of public service quality according to Parasuraman, Zeithaml, and Berry (1988). All services use digital, namely websites or applications. Although there are slight obstacles from the facilities and infrastructure, namely the application or website has server problems or in other words "errors". However, the Banjar Kemuning village government provides a solution by continuing to serve offline or coming to the village office. The suggestion given is to improve the facilities and infrastructure in Banjar Kemuning, including adequate WiFi and computers that can run smoothly for applications.
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